We are seeking a dedicated and compassionate Patient Care Coordinator to join our healthcare team. The ideal candidate will be responsible for ensuring a smooth patient experience by coordinating medical services, scheduling appointments, managing patient communication, and assisting with care plans. This role serves as a bridge between patients, healthcare providers, and administrative staff to optimize patient satisfaction and quality care.
Responsibilities
Key Responsibilities:
1. Patient Coordination & Support
- Serve as the primary point of contact for patients, addressing their concerns and inquiries.
- Guide patients through the healthcare process, including scheduling, referrals, and follow-ups.
- Educate patients on treatment plans, medication instructions, and aftercare procedures.
- Assist in coordinating specialized care and referrals to other healthcare providers.
2. Scheduling & Appointment Management
- Schedule, confirm, and reschedule patient appointments.
- Coordinate with healthcare providers to optimize scheduling and minimize wait times.
- Maintain accurate appointment records and notify patients of upcoming visits.
3. Medical Records & Documentation
- Ensure patient records are accurately maintained and updated.
- Assist in obtaining and processing medical documentation, lab results, and insurance details.
- Ensure compliance with healthcare regulations and patient confidentiality (e.g., HIPAA).
4. Communication & Collaboration
- Liaise between patients, doctors, nurses, and administrative staff to ensure seamless care delivery.
- Communicate test results, treatment plans, and post-care instructions as directed by healthcare providers.
- Address patient concerns, resolve issues, and escalate complex cases to the appropriate personnel.
5. Insurance & Billing Assistance
- Assist patients with insurance verification, claims, and billing inquiries.
- Work with billing departments to ensure accurate processing of payments and claims.
- Help patients understand their insurance coverage and available payment options.
Qualifications
Qualifications & Requirements:
- Education: High school diploma or equivalent required; a degree or certification in healthcare administration, medical assisting, or a related field is a plus.
- Experience: [Specify required experience, e.g., 1+ years in a healthcare setting, customer service, or patient relations].
- Skills:
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Proficiency in electronic medical records (EMR) systems and office software.
- Knowledge of medical terminology and healthcare processes.
Job Benefits
- Competitive salary and benefits package.
- A supportive and professional healthcare environment.
- Opportunities for career growth and development.
- A chance to make a meaningful impact on patient care and satisfaction.
If you have a passion for patient advocacy and healthcare coordination, we encourage you to apply.
Contacts
hr@medicares.nz
Job Category: MediCare
Job Type: Full Time
Job Location: New Zealand